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RETURNS/EXCHANGE
Our Customers satisfaction is important to us. In case your item does not fit, Berts will gladly accept returns for a size exchange or issue a store credit.
Please contact us at admin@bertspro.com with any questions before purchasing.
Within the US - Returns or exchanges must be made within 10 days from the date of delivery.
Opening Packages
Please open your packages with care, and do NOT cut open your package with scissors. We will not accept the return of an item that was damaged when opening the package.
Eligibility
To be eligible for an exchange or store credit, your item must be unused, in its original condition that you received it, unworn or unused, with tags and original packaging that it was received. You’ll also need the receipt or proof of purchase. STORE CREDIT OR EXCHANGES WILL NOT BE GRANTED UNLESS ALL OF THE FOLLOWING CONDITIONS ARE MET:
We handle Exchanges and Store credit on a case-by-case basis with the sole aim of making our customers happy.
Proof of Purchase:
Returns must be accompanied by a receipt or other proof of purchase.
Exchanges
The fastest way to ensure you get what you want, is to return the item you have, and once the return is accepted, make a separate purchase for the new item.