Our Customers satisfaction is important to us. In case your item does not fit, Berts will gladly accept returns for a size exchange or issue a store credit.
Please contact us at firstname.lastname@example.org with any questions before purchasing.
Within the US - Returns or exchanges must be made within 10 days from the date of delivery.
Please open your packages with care, and do NOT cut open your package with scissors. We will not accept the return of an item that was damaged when opening the package.
To be eligible for an exchange or store credit, your item must be unused, in its original condition that you received it, unworn or unused, with tags and original packaging that it was received. You’ll also need the receipt or proof of purchase. STORE CREDIT OR EXCHANGES WILL NOT BE GRANTED UNLESS ALL OF THE FOLLOWING CONDITIONS ARE MET:
- The hang tag is intact
- No rips, cuts, or tears in the fabric
- No stains on the garment
We handle Exchanges and Store credit on a case-by-case basis with the sole aim of making our customers happy.
Proof of Purchase:
Returns must be accompanied by a receipt or other proof of purchase.
The fastest way to ensure you get what you want, is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, UPS, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. Most orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.